All product purchases from our website are handled by our Payment Processors, eSellerate.  eSellerate use a Thawte SSL certificate to ensure secure transmission of your information.

eSellerate make your purchasing totally secure by protecting the payment transaction with the strongest exportable standards of encryption.  eSellerate use Secure Sockets Layer (SSL) connections on pages where personal data and credit card information is entered and displayed.

When on SSL pages, you would in normal circumstances see your browser indicate that a secure connection has been made.  For example, on Microsoft Internet Explorer and/or Mozilla, Firefox and Netscape, this is represented by a padlock on the status bar at the bottom right of the browser windows.  Double-clicking on this padlock then brings up more information on the encryption technology used by the eSellerate web servers.

However, the reason you do not see the padlock is that our AnswersThatWork.com website is hosting the eSellerate payment process within "HTML frames".  While these frames allow us to maintain our website's standard appearance throughout the entire ordering process, it does also mean that you do not see the padlock symbol even though your transaction is still thoroughly secure.

As an example, if you go to the billing info screen during checkout and then right-click in the window anywhere to show the page properties, you will see that the page URL is actually pointing to the eSellerate website via an HTTPS connection, a secure connection.

In short, therefore, you can be assured that ALL product payment transactions conducted through our site, are totally secure.

However, for those who absolutely need to have visual proof that their ordering is definitely secure, the best way to do this is, when you are on the page of our website which details our various prices, is to right-click on any of our BUY links and choose :

           "Open in New Window"            (Internet Explorer)
           "Open Link in New Window"     (SeaMonkey, Mozilla, Firefox, Netscape)

When you do that, Internet Explorer (or SeaMonkey, or Mozilla, or Firefox, or Netscape) will allow you to proceed with the purchase process without using our website frames and you will then see at all times the eSellerate path in the Address bar.  As soon as you click on the very first  CHECKOUT button, you will see that the address bar changes to  https://.....,  a secure server, and the padlock symbol will instantly show appropriately in the Status Bar in the bottom right of your Internet Explorer / Netscape / SeaMonkey / Mozilla / Firefox screen.

In closing, note that your credit card details are used only to validate your credit card with your card issuing company.  Once the order has been completed your credit card details are discarded immediately and forever, and not a single human being, whether at AnswersThatWork or at eSellerate, will have seen those details as the whole process is completely automated.  You are totally safe ordering from us.  

Wishing you safe computing with The Ultimate Troubleshooter.